FREQUENTLY ASKED QUESTIONS
Q: My WiFi is not working?
A: Check from a different device and closer to the router, if possible. If one device connects and not the other then the internet is working and it is a device issue. If the other device does not connect, reboot the router by pulling the power cord out of the back of the router after a few seconds plug the power cord back into the router. Wait 2-3 minutes to see if service is restored. If it is still not working please reach out to our technical support 844-256-2658
Q: How to get my TV to the correct input?
A: Follow the HDMI cable from the cable set-top box (STB) to the back of the TV to see which input the HDMI cable is plugged into. Use the remote that came with the TV (not BOLT’s remote) to use the source or input button to get back to the proper input.
Q: My BOLT TV remote is not working for the guide or to change channels?
A: Press the STB button in the top left corner and try again. If that does not work, make sure the cable box is out in the open with nothing in front of it that could obstruct the IR remote.
Q: I have a red X on my TV screen?
A: Reboot the BOLT router and wait three minutes. Then, reboot the cable box and wait another three minutes.
Q: I am having issues streaming?
A: Try streaming the same thing from a different device using the same WiFi to see if the same issue occurs or if it was only the one device with the issue. If it is only one device, it is a device issue.
Q: How do I set up Autopay?
A: You can set up autopay through BOLT Fiber Optic SmartHub under My Profile. You can also call in and a representative will set it up for you.
Q: I just canceled my service, how do I return the equipment?
A: You can bring the equipment to Vinita Office, 27039 S 4440 RD Vinita, OK 74301. Or by our Grove Office, 600 S Main St Grove, OK 74344. Your service will not be disconnected until the equipment is returned.
Q: How long can I expect to wait after submitting my application for service?
A: This is a fluctuating timeline, depending on circumstance, we traditionally stay between 2-6 weeks.
Q: Why choose BOLT?
A: BOLT provides you with top-tier services while still having local support personnel.
Q: When will BOLT come to my area?
A: BOLT does not currently have active plans to expand the existing footprint. Our goal is to eventually provide service to the majority of Ottawa, Delaware, Mayes, and Craig counties in northeast Oklahoma. Construction of BOLT’s all-fiber network is expensive and requires the installation of several hundred miles of new cable. These cables serve as the arteries that will eventually connect your homes and businesses to our network. We assure you that we want to bring service to you and hope to eventually be able to do so. While we understand it can be frustrating to wait, we are working to get you connected as soon as we possibly can.
AS ALWAYS IF YOU ARE STILL EXPERIENCING ISSUES OR HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO
CALL US AT 844-256-BOLT(2658).
BOLT™ Fiber Optic Services provides phone support to all customers (toll free in the United States).
Call BOLT™ Fiber Toll Free at 844-256-BOLT™ (844-256-2658) or locally at 918-256-9350.
BILL PAYMENT OPTIONS
BILL PAYMENT OPTIONS
BOLT™ Fiber Optic Services offers residents an easy and convenient method to view and pay bills anytime online.
Pay your bill, sign-up for autopay, and manage your account at https://neelectric.smarthub.coop/Login.html
REPORT AN OUTAGE
MOBILE DEVICE - EMAIL SETUP
Please note if you have not established a BOLTfiber.net email address you will need to contact customer care. If you have already established an email address with BOLTfiber.net then follow the instructions below to setup email on your mobile device.
To Setup email on an iPhone please follow these instructions:
1) Choose “Other” from Mail – Add Account
2) Choose “Add Mail Account”
3) Enter your account information
4) Choose “IMAP” and enter all of your account information again. The incoming mail server Host Name should be mail.boltfiber.net. Be sure to scroll down and enter all information. Make sure your entire email address is entered as your username.
5) The outgoing email server Host Name will be mail.boltfiber.net
6) Choose “Save”
7) Choose “Done”
To Setup email on an android device please follow these instructions:
1) Select Email
2) Select “MORE”
3) Select “Settings”
4) Select “+ Add account”
5) Enter your username (email address) and password, then select “NEXT”
6) Select “IMAP ACCOUNT”
7) Confirm your Email address and Username are the same. Make sure the IMAP Server is “mail.boltfiber.net” then select “NEXT”
8) Confirm the SMTP server is set to “mail.boltfiber.net”, then select “DONE”
Should you have any problems logging into your email account please do not hesitate to contact us anytime.
Click on this link, for support if instructed by BOLT Support.